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Belfius insurance

By | 14.10.2020

For years, the fintech world has been ahead of insurtech, but the insurance business is overcoming similar challenges and catching up fast. To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a chatbot to answer frequently asked questions.

Whether a Belfius Insurance customer belonged to the private, wealth, the retail or the omni-channel segment, access to information was one of the main issues for both contact centre agents and insurance agency staff. The information they needed was often spread over several systems, and many were difficult to search. They were flooded with calls which resulted in unnecessarily long waiting times.

To find a futureproof solution, Pascal contacted several vendors. He wanted to unlock all available information and efficiently address general, non-file-specific questions using a chatbot solution. Pascal felt that the proposed solution provided an excellent fit: it offered the features, reporting and dashboard options he was looking for, as well as an outstanding end user experience.

They favored an approach of joint decision making, another quality we strongly appreciated. Once the organisational challenges had been addressed, the implementation was simple. It involved building a knowledge base, creating a widget on SharePoint, adding content and testing. The POC contained 65 answers and proved the concept successful.

The knowledge base now contains an additional answers and every ticket serves as a learning case. As a result, response times shortened. Also, its availability outside office hours results in higher conversion rates.

A convenient bonus is getting intelligent insight regarding the real issues at hand, which enables us to identify knowledge gaps at our offices and with our knowledge workers. Our customer surveys also show very positive results.

Discover smarter, more personalized engagement. Request Demo. Sales: Solutions Industries. Belfius Insurance Chatbot at Belfius Insurance delivers cutting-edge customer service. Resources Case Studies Belfius Insurance.Disclaimer The information contained in this website is not meant to substitute qualified legal advice given by a specialist knowing your particular situation.

We do not warrant or guarantee that the site will be up-to-date accurate, complete or continuous at all times. The bank directory is published solely as a courtesy. We assume no responsibility or liability for any errors or omissions in the directory.

First there was the financial crisis of Then years of negative interest rates.

belfius insurance

Now, banks face what one financial regulator calls the "real game changer. President Donald Trump on Thursday criticized Bitcoin, Facebook's proposed Libra digital coin and other cryptocurrencies and demanded that companies seek a banking charter and make themselves subject to U. Main Page. Bank Directory.

belfius insurance

Financial News. Financial Events. Central Bank Rates. Top 50 Banks World Top 20 Banks Europe Bank Search. Banking Jobs. Donate now. About Us Contacts. Online Business Directory. The Bank also provides financial services including capital market solutions, asset management and payment services, fund administration services, and private banking.

These ads are not affiliated with Belfius Bank. Bank Social Media. These ads are not affiliated with Belfius Bank Headquarter. Banks may need political help to survive Big Tech First there was the financial crisis of Trump blasts Bitcoin, Libra, demands they face banking regulations U.Filing insurance claims is enough of a hassle as it is. Clients need to navigate through a maze of FAQs, documents and lengthy web pages, to get where they need to go. A process such as this is time-consuming and cost-ineffective.

The job to be done? Moving fast is our trademark, and what allows us to create better experiences, faster, is our process. Short, intense bursts of productivity, with clearly defined challenges at the start, weekly stand-ups, rapid prototyping, and repeated user testing.

As a nice added bonus, it also allows for custom tailored roadmaps depending on the project and client. Knowing the ins and outs of insurance claims requires a fair bit of expertise.

In order for myBo to ask the right questions, we had to rely on numerous Belfius experts on the matter, to make sure the entire process is fully compliant and exhaustive, resulting in highly multidisciplinary teams from both sides.

Building a chatbot is an inherently iterative process. Miroan online whiteboard offered us just that. Real-time, cloud-based collaboration ensures smooth interaction between both teams, and everyone involved could easily add suggestions to the flow, which is exactly what we needed.

Designing and developing conversational experiences covers a lot of ground in terms of different areas of expertise. We used Chatlayer. To bring the chatbot to life, the original flow we had designed together with the Belfius insurance experts had to be transferred from the real-time whiteboard, to the conversational platform.

Belfius Insurance

What this means, is that whenever a client interacts with myBo, it recognizes him or her as a Belfius client, immediately prompting additional information such as their home address and telephone number, to enhance and further personalize the suggestions given by the chatbot. The great thing about myBo is its accessibility. As a Belfius client, you can access myBo from literally anywhere, at any time, guaranteeing an instantaneous response, every time.

Convenience and speed is where myBo really shines. The hyper-personalized approach, thanks to a solid flow design and back-end integration, gets clients where they need to be a lot quicker. Clients can even upload photos to further complete and clarify the damage claim.

Work Technology. A unique, 2 hour process to focus on the right challenges and solve any problem. From the challenges we defined to actionable next steps, in just 4 days. Mimic the conversation with a real human to answer your user needs.

Use modern web capabilities to deliver an app-like experience, always available. Collaboration highlight Knowing the ins and outs of insurance claims requires a fair bit of expertise. Development highlight Designing and developing conversational experiences covers a lot of ground in terms of different areas of expertise. Here's what the final product can do!Belfius emerged from the dismantling of the Dexia group, of which it was part until 10 Octoberwhen it was purchased by the Belgian State for 4 billion euros.

The company's headquarters are in Brussels. Inthe bank begins to develop a network of retail branches that allows funds to be drawn from the general public through savings accounts. From on, the branches are run by independent agents, allowing the offer of a broader range of services and products and the development of a lasting relationship with clients.

The international expansion of the bank starts inwith the creation of the Cregem International Bank, specialising in the management of large sums of money, in the Grand Duchy of Luxembourg. The group broadens its insurance activities in France, Belgium and Germany. Inthe bank acquires Financial Security Assurance FSA in the United Statesa major player in credit enhancement for municipalities, making Dexia the world leader in the marketing of financial services to the public sector.

Dexia is active in nearly all European countries in this market as well. This marks the start of an annual reserved capital injection to which only Dexia members of staff can subscribe. The integration of the Artesia branches in Belgium begins in Dexia acquires On 5 SeptemberJos Clijsters, [4] at the time adviser to the Dexia SA management committee, is appointed chairman of the management committee of Dexia Bank Belgium, replacing Stefaan Decraene, who leaves the group to assume an international post at another bank.

On 4 Octoberin the wake of a series of negative news, customers withdraw, in the space of one day, million euros from the bank. This is completed at a cost of EUR 3. The Belgian State also decides to take a The new name Belfius comprises the "Bel" of "Belgium", the "fi" of "finances" and the English pronoun "us". Belfius was the main sponsor of Club Brugge K. From Wikipedia, the free encyclopedia. This article needs additional citations for verification.

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Belfius - Jo Caudron about Disruption

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Namespaces Article Talk. Views Read Edit View history. In other projects Wikimedia Commons. By using this site, you agree to the Terms of Use and Privacy Policy. Belfius logo, introduced on March 1, Financial services. Banking and insurance.Get free, customized ideas to outsmart competitors and take your search marketing results to the next level with Alexa's Site Overview tool.

Discover even more ideas with a free trial of Alexa's Advanced Plan. You'll find the tools you need to drive more traffic, including:. These are customized keyword recommendations this site could target to drive more traffic.

Keyword Gaps Keywords driving traffic to competitors, but not to this site. Easy-to-Rank Keywords Popular keywords within this site's competitive power. Buyer Keywords Keywords that show a high purchase intent. Optimization Opportunities Very popular keywords already driving some traffic to this site.

These metrics show how this site compares to its competitors. The competitors list can be found next to the search input field above. The average search traffic percentage for this site's competitors. The average bounce rate for this site's competitors. The average number of sites linking to this site's competitors. Sites that share the same visitors and search keywords with this site, sorted by most overlap to least overlap.

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belfius insurance

An estimate of how relevant a keyword is to this site.Filing insurance claims is enough of a hassle as it is. Clients need to navigate through a maze of FAQs, documents and lenghty web pages, to get where they need to go.

A process such as this is time-consuming and cost-ineffective. The job to be done? Moving fast is our trademark, and what allows us to create better experiences, faster, is our process. Short, intsense bursts of productivity, with clearly defined challenges at the start, weekly stand-ups, rapid prototyping, and repeated end user testing. As a nice added bonus, it also allows for custom tailored roadmaps depending on the project and client.

The great thing about myBo is its accessibility. As a Belfius client, you can access myBo from literally anywhere, at any time, guaranteeing an instantaneous response, every time.

Convenience and speed is where myBo really shines. The hyper-personalized approach, thanks to a solid flow design and backend integration, gets clients they need to be a lot quicker. Clients can even upload photos to further substantiate and clarify the damage claim.

Work Technology. Conversational Interfaces Mimic the conversation with a real human to answer your user needs. Use modern web capabilities to deliver an app-like experience, always available. Get where you need to go, fast! Ready to tackle a business challenge of your own? Get in touch Gil Nimmegeers. Assemblo A compliant streaming platform for general assemblies. March Matching commercial properties with machine learning. Belfius Insurance A conversational insurance claims assistant.Filing insurance claims is enough of a hassle as it is.

Clients need to navigate through a maze of FAQs, documents and lengthy web pages, to get where they need to go. A process such as this is time-consuming and cost-ineffective. The job to be done? Moving fast is our trademark, and what allows us to create better experiences, faster, is our process. Short, intense bursts of productivity, with clearly defined challenges at the start, weekly stand-ups, rapid prototyping, and repeated user testing.

As a nice added bonus, it also allows for custom tailored roadmaps depending on the project and client. Knowing the ins and outs of insurance claims requires a fair bit of expertise. In order for myBo to ask the right questions, we had to rely on numerous Belfius experts on the matter, to make sure the entire process is fully compliant and exhaustive, resulting in highly multidisciplinary teams from both sides.

Building a chatbot is an inherently iterative process. Miroan online whiteboard offered us just that. Real-time, cloud-based collaboration ensures smooth interaction between both teams, and everyone involved could easily add suggestions to the flow, which is exactly what we needed. Designing and developing conversational experiences covers a lot of ground in terms of different areas of expertise.

We used Chatlayer. To bring the chatbot to life, the original flow we had designed together with the Belfius insurance experts had to be transferred from the real-time whiteboard, to the conversational platform. What this means, is that whenever a client interacts with myBo, it recognizes him or her as a Belfius client, immediately prompting additional information such as their home address and telephone number, to enhance and further personalize the suggestions given by the chatbot.

The great thing about myBo is its accessibility. As a Belfius client, you can access myBo from literally anywhere, at any time, guaranteeing an instantaneous response, every time.

Convenience and speed is where myBo really shines.

BELFIUS INSURANCE

The hyper-personalized approach, thanks to a solid flow design and back-end integration, gets clients where they need to be a lot quicker. Clients can even upload photos to further complete and clarify the damage claim. Work Technology.


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